Frequently Asked Questions (FAQs)

1. What is AdGenius Digital Shop?

AdGenius Digital Shop is an online marketplace offering high-quality digital products, templates, creative assets, and business tools designed to help entrepreneurs and businesses grow.

2. How do I purchase a product?

Simply browse our catalog, add items to your cart, and proceed to checkout. After payment, you’ll receive an instant download link or access to your digital product.

3. How will I receive my purchase?

All products are delivered digitally. You’ll either get a direct download link or access through your account dashboard—no shipping required.

4. What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other secure online payment gateways.

5. Do you offer refunds?

Since our products are digital, we generally do not offer refunds. However, if your file is corrupted, inaccessible, or incorrect, please refer to our Replacement Policy.

6. What if my download doesn’t work?

If your file is faulty, corrupted, or you can’t access it, contact our support team. We’ll review your case and provide a replacement within 24–48 hours.

7. Can I use the products for commercial purposes?

Yes—most of our products include a commercial-use license, unless otherwise stated. Please check the product description for specific licensing details.

8. Can I share or resell the products I purchase?

No. Products are licensed for personal or business use only. Redistribution, resale, or unauthorized sharing is strictly prohibited.

9. Do you offer customization services?

At this time, our products are sold “as-is.” For special requests, you may contact our support team to discuss potential custom solutions.

10. How can I contact support?

You can reach us anytime via our Contact Us page or by email at info@adgeniusdigitalshop.com. We aim to respond within 24 hours.