Replacement Policy
At AdGenius Digital Shop, your satisfaction is our priority. Since our products are delivered digitally, replacements are handled differently than physical goods. This policy outlines how we address issues related to downloads and product accessibility.
Eligibility for Replacement
We offer replacements in the following situations:
- Faulty or Corrupted Files – If your download is incomplete, damaged, or does not open as described.
- Access Issues – If you encounter errors accessing your purchased digital files through our platform.
- Wrong Product Delivered – If a technical error results in you receiving the incorrect digital item.
Non-Eligible Cases
Replacements will not be issued for:
- Change of Mind – Once a digital product has been downloaded, it cannot be “returned.”
- Incompatibility – Products that do not work due to outdated or unsupported software/hardware. (Please read product descriptions carefully before purchase.)
- Unauthorized Sharing or Misuse – Issues caused by distribution outside of license terms.
How to Request a Replacement
To request a replacement, please contact our support team within 7 days of purchase with the following details:
- Order number
- Product name
- Description of the issue (with screenshots if possible)
Our team will review your request and provide a replacement file or renewed access link as quickly as possible.
Resolution Time
Most replacement requests are resolved within 24–48 hours, depending on the complexity of the issue.
Final Note
By purchasing from AdGenius Digital Shop, you acknowledge and agree to this Replacement Policy along with our Terms & Conditions and Disclaimer.